Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?

Yes! We ship to the US, UK, Germany, and other countries worldwide.

Will I have to pay import duties or customs fees?

International orders may be subject to import duties, taxes, and customs fees determined by your country's regulations. These charges are not included in your order total and are the responsibility of the recipient. We recommend checking with your local customs office for specific information about potential charges.

How long does shipping take?

Delivery times vary by location. You'll receive tracking information once your order ships.

Products

What age group are your books suitable for?

Our picture books and interactive sticker books are designed for young children, typically ages 2-7 years old.

Are your products educational?

Yes! All our products are designed with educational value in mind, helping children learn through engaging stories and interactive activities.

Orders & Returns

Can I cancel or modify my order?

Please contact us as soon as possible if you need to make changes to your order. Once shipped, we cannot modify orders.

What is your return policy?

We are always willing to accept returns if you're not satisfied with your purchase. However, we cannot accept returns if signs of use are present, such as:

• Stickers have been used or removed from sticker books
• Clear damage that was not done during transit (e.g., ripped pages, torn covers, writing or marks in books)

If your item arrives damaged during shipping, please contact us immediately with photos and we'll be happy to help.

Contact

How can I get in touch?

You can email us at contact@worldofcamillo.com. Please include your order number in your email so we can assist you quickly. We typically respond within 1-2 business days.